How to Edit an Existing Issue Type

  Who is this article for?  

  Issue Managers, Issue Administrators

Issue types are the templates used to define the data, permission and notification requirements for the different types of issue that your system is handling. This could be anything from Change Control, to Accidents and Incidents or Non-Conformance handling.

Each type consists of the key details, associated workflow, settings, permissions, notifications and any custom fields that your form or process require.

In this article we will be discussing how to edit an existing Issue Type.

1. Navigate to Home, then Issues and then Issue Types.  You will taken to a page similar to the below:

2. Select any status from the list and click on the  Options button and select Edit. This will open the the Edit issue type page as shown in the image below:

3. From here, you can make any changes you require to the existing record, then click Save.