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  4. Upgrading

Post-Upgrade Checklist

Alan Blair
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Who is this article for?

 IT Personnel planning an upgrade to the latest version of Q-Pulse 7.

 The Q-Pulse upgrade files are required.

Important: This article is part of a series of articles covering the upgrade process. Please visit How to Perform a Q-Pulse 7 Upgrade to view the entire process.

With your upgrade complete it is strongly recommended that you perform the below checks. These will confirm that your Q-Pulse system is in working order.

This article outlines a series of checks you can perform to ensure your system is fully functioning.

  1. Post-Upgrade Tests
  2. Further Reading

1. Post-Upgrade Tests

Check

Steps

Troubleshooting
CA/PA Wizards are Available

To check wizard availability:

  1. Log in to Q-Pulse.
  2. Launch the CA/PA module.
  3. Click [Edit], then [CA/PA Wizards].
  4. Confirm the wizards can be opened.
 If the wizards are not accessible please perform the Wizard and Template migration outlined at How to Migrate Wizards & Templates During a Q-Pulse Upgrade.
CA/PA Templates are Available

To check template availability:

  1. Log in to Q-Pulse.
  2. Launch the CA/PA module.
  3. Click [Edit], then [CA/PA Templates].
  4. Confirm the templates can be opened.
 If the templates are not accessible, please perform the Wizard and Template migration outlined at How to Migrate Wizards & Templates During a Q-Pulse Upgrade.
Incident Templates are Available

To check template availability:

  1. Log in to Q-Pulse.
  2. Launch the Incident module.
  3. Click [Edit], then [Incident Templates].
  4. Confirm the templates can be opened.
 If the templates are not accessible, please perform the Wizard and Template migration outlined at How to Migrate Wizards & Templates During a Q-Pulse Upgrade.

Q-Pulse

Messaging

Configured

To check the messaging:

  1. Browse to the Q-Pulse Server directory.
  2. Locate and open the       QPulseMessageDispatchControlPanel.exe.
  3. Ensure the configuration is in place.
 Update the message details if needed on the Dispatch Control Panel. For additional details, please see How to Set-up and Configure Messaging.
The Q-Pulse  Escalation service task is pointing to the correct file location

To check the escalation service:

  1. Launch Task Manager on the Q-Pulse application server.
  2. Open the Escalation scheduled task.
  3. Confirm the file path (including the folder name) to the Escalation.exe is correct.
 Update the path to the escalation.exe on the scheduled task. For additional details please see How to Set-up and Configure Reminders and Escalation.
The Q-Pulse web interface can be accessed

To check the web can be accessed:

  1. Go to the application server.
  2. Open a web browser.
  3. Enter https://localhost/qpulse
  4. The Q-Pulse web interface should open.
 If you cannot access the web then it has either not been installed or has not been upgraded. Please refer to How to Upgrade the Q-Pulse Web Interface for details.
Mobile app can be accessed

To check the mobile app is working:

  1. Open your mobile device.
  2. Launch the Q-Pulse app.
  3. Attempt to log in.
 If you're unable to log in or download data this suggests the APIs are at the wrong version. Please refer to How to Upgrade Additional Q-Pulse Components for details.

2. Further Reading

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